Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Remedu.tech ("we," "us," or "our") regarding your use of our web development, SEO, and related services.

By engaging our services, submitting a project inquiry, or signing a service agreement, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our services.

2. Services Description

Remedu.tech provides the following professional services:

• Local SEO Services: Search engine optimization for local businesses, including Google Business Profile optimization, local citations, and on-page SEO
• Landing Page Development: Design and development of conversion-focused landing pages
• E-commerce Development: Creation of online stores and e-commerce platforms
• Website Maintenance: Ongoing technical support, updates, security monitoring, and content updates
• Consulting Services: Strategic advice on web development, SEO, and digital marketing

Specific deliverables, timelines, and pricing will be outlined in individual project proposals or service agreements.

3. Client Obligations

As a client, you agree to:

• Provide Accurate Information: Supply accurate, complete, and timely information required for project completion
• Content and Materials: Provide all necessary content, images, logos, and materials in appropriate formats
• Timely Feedback: Review deliverables and provide feedback within agreed timelines (typically 7 business days)
• Access and Credentials: Provide necessary access to hosting accounts, domain registrars, CMS platforms, and third-party services
• Legal Compliance: Ensure all provided content complies with applicable laws and does not infringe on third-party rights
• Payment Obligations: Make payments according to agreed schedules
• Respectful Communication: Maintain professional and respectful communication

Delays caused by failure to meet these obligations may result in project timeline extensions and potential additional charges.

4. Payment Terms

4.1 Pricing and Invoicing

All prices are quoted in Euros (EUR) unless otherwise specified. Prices are subject to applicable Spanish VAT (IVA) at the current rate (21% for most services).

4.2 Payment Schedule

Payment terms vary by service type:

• Project-Based Services: Typically 50% deposit upfront, 50% upon completion or as outlined in the project proposal
• Monthly Services: Invoiced monthly in advance via bank transfer or agreed payment method
• One-Time Services: Payment due within 14 days of invoice date

4.3 Payment Methods

We accept payment via bank transfer (SEPA), credit/debit card, PayPal, or other agreed methods.

4.4 Late Payments

Invoices not paid within 30 days of the due date may incur late payment fees of 1.5% per month (or the maximum rate permitted by Spanish law). We reserve the right to suspend services until payment is received.

4.5 Refund Policy

Deposits for custom development work are non-refundable once work has commenced. Refunds for monthly services are prorated based on unused days.

5. Project Timeline and Delivery

Project timelines are estimates based on the scope of work and client cooperation. Timelines begin once:

• Initial deposit is received
• All required content and materials are provided
• Technical access and credentials are granted

Delays caused by client-side factors (late content delivery, delayed feedback, technical access issues) will extend the project timeline accordingly.

We will make reasonable efforts to meet agreed deadlines but cannot be held liable for delays caused by circumstances beyond our control, including but not limited to third-party service outages, force majeure events, or client-side delays.

6. Intellectual Property Rights

6.1 Client-Provided Materials

You retain ownership of all content, logos, trademarks, and materials you provide. You grant us a non-exclusive license to use these materials for the duration of the project.

6.2 Developed Work

Upon full payment, you receive ownership of custom code, designs, and content created specifically for your project. This excludes:

• Pre-existing code libraries, frameworks, and templates
• Third-party plugins, themes, and software
• Reusable components and methodologies

6.3 Third-Party Components

Projects may include third-party software, plugins, or frameworks subject to their own licenses (e.g., WordPress GPL, open-source libraries). You are responsible for complying with these licenses.

6.4 Portfolio Rights

We reserve the right to display completed projects in our portfolio, case studies, and marketing materials unless otherwise agreed in writing.

7. Warranties and Disclaimers

7.1 Service Warranty

We warrant that services will be performed with reasonable skill and care in accordance with industry standards. We do not guarantee specific results, rankings, traffic, or revenue.

7.2 SEO Disclaimer

SEO results depend on many factors beyond our control, including search engine algorithm changes, competition, and website content. We cannot guarantee specific rankings, traffic levels, or conversion rates.

7.3 Browser and Device Compatibility

Websites are tested on current versions of major browsers (Chrome, Firefox, Safari, Edge) and common devices. We do not guarantee compatibility with outdated browsers or legacy systems.

7.4 Third-Party Services

We are not responsible for the performance, availability, or changes to third-party services (hosting providers, payment processors, APIs, etc.).

7.5 No Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

8. Limitation of Liability

To the maximum extent permitted by Spanish law:

• Our total liability for any claim arising from services shall not exceed the total fees paid by the client for the specific service giving rise to the claim
• We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost revenue, or lost data
• We are not liable for damages resulting from client's failure to backup data, client-provided content, or third-party service failures
• Force majeure events (natural disasters, war, pandemics, government actions) excuse performance obligations

This limitation does not affect liability that cannot be excluded or limited under Spanish law (e.g., personal injury, fraud).

9. Confidentiality

Both parties agree to maintain confidentiality of sensitive business information disclosed during the course of services. This does not apply to:

• Information that is publicly available
• Information independently developed
• Information required to be disclosed by law
• Information disclosed with written consent

Confidentiality obligations survive termination of services for a period of 3 years.

10. Termination

10.1 Termination by Client

You may terminate services by providing 30 days written notice. You remain responsible for payment of all fees for work completed and services provided through the termination date.

10.2 Termination by Remedu.tech

We may terminate services immediately if:

• Payment is more than 30 days overdue
• Client breaches these Terms
• Client engages in abusive or threatening behavior
• Services are used for illegal purposes

10.3 Effect of Termination

Upon termination, you must pay all outstanding invoices. We will provide source files for paid work within 30 days of final payment. Access to ongoing services (hosting, maintenance) will be discontinued.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Palma de Mallorca, Balearic Islands, Spain.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

12. Dispute Resolution

Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good faith negotiation. If negotiation fails, disputes may be submitted to mediation before a mutually agreed mediator in Mallorca.

Clients residing in the European Union have the right to use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. For existing projects, changes will apply to new projects or renewals after the effective date.

Significant changes will be communicated via email to active clients at least 30 days before taking effect.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Remedu.tech
Mallorca, Balearic Islands, Spain
Email: hello@remedu.tech
Phone: +34 602 123 814